Privacy Policy

Last Updated: April 2024

This Privacy Policy ("Policy") outlines the practices of Gen. M Partners ("GMP," "we," "us," or "our") concerning the collection, usage, and disclosure of information, as well as your options regarding this information. Please review this Policy thoroughly, and feel free to reach out to us at if you have any questions.

Applicability of This Policy

This Policy applies to our services, which include the services we provide on our platform, user interface to the Platform or any other websites, pages, features, mobile applications, or content we own or operate (collectively, the "Sites") and related services (collectively, the "Services"). If you do not agree with the terms of this Policy, do not access or use the Services, Sites, or any other aspect of our business.

What We Collect

When you interact with our Services, we may collect:

  • Contact Information, such as your email address.

  • Financial Information, such as your blockchain address, cryptocurrency wallet information, transaction history, and associated fees paid.

  • Transaction Information, such as information about the transactions you make on our Sites, such as the type of transaction, transaction amount, and timestamp.

  • Correspondence, such as your feedback, questionnaire and other survey responses, and information you provide to our support teams, including via our help chat.

  • Online Identifiers, such as geo-location/tracking details, browser fingerprint, operating system, browser name and version, and/or personal IP addresses.

  • Usage Data, such as user preferences and other data collected via cookies and similar technologies.

  • Information We Get from Others. We may get information about you from other sources as required or permitted by applicable law, including public databases, credit bureaus and ID verification partners. We may combine the information collected from these sources with the information we get from this Site in order to comply with our legal obligations and limit the use of our Services in connection with fraudulent or other illicit activities.

  • Information from cookies and other tracking technologies. We, and third parties we authorize, may Sites and mobile apps, and collect information about the use of the Services, as well as about our interactions with you. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, and information about your interactions with the communications we send to you. We may combine this automatically collected log information with other information we collect about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Services may not function properly.

How We Use Information

We use your information in accordance with your instructions, including any applicable terms in the Terms of Use, and as required by applicable law. We may also use the information we collect for:

Providing Services and Features

We may use the information we collect to provide, personalize, maintain, and improve our products and Services, including as we described in the Terms of Service.

This includes using information to:

  • Operate, maintain, customize, measure, and improve our Services, and manage our business.

  • Process Transactions.

  • Send information, including confirmations, notices, updates, security alerts, and support and administrative messages.

  • Create de-identified or aggregated data.

Safety and Security

We may use your information to help maintain the safety, security, and integrity of you and our Services, including to:

  • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;

  • monitor and verify identity or service access, combat spam, malware or security risks;

  • perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems;

  • enforce our agreements with third parties, and address violations of our Terms of Use or agreements for other Services; and

  • comply with applicable security laws and regulations.

User Support

We may use information we collect to provide support.


  • Direct questions to the appropriate support person.

  • Investigate and address user concerns.

  • Monitor and improve our customer support responses and processes.

Research and Development

We may use the information we collect for testing, research, analysis, and product development to improve your experience. This helps us to improve and enhance the safety and security of our Services, improve our ability to prevent the use of our Services for illegal or improper purposes and develop new features and products relating to our Services.

We may verify your identity by comparing the personal information you provide against third-party databases and public records. We may use the information we collect to investigate or address claims or disputes relating to use of our Services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Direct Marketing

We may use the information we collect to market our Services to you. This may include sending you communications about our Services, features, promotions, surveys, news, updates, and events, and managing your participation in these promotions and events.

How We Share & Disclose Information

We may share your information in the following circumstances:

  • With Your Consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.

  • To Comply with Our Legal Obligations. We may share your information: (A) to cooperate with government or regulatory investigations; (B) when we are compelled to do so by a subpoena, court order, or similar legal procedure; (C) when we believe in good faith that the disclosure of personal information is necessary to prevent harm to another person; (D) to report suspected illegal activity; or (E) to investigate violations of our User Agreement or any other applicable policies.

  • With Service Providers. We may share your information with service providers who help facilitate business and compliance operations such as marketing and technology services. Our contracts require these service providers to only use your information in connection with the services they perform for us.

  • During a Change to Our Business. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all of your information may be shared or transferred, subject to standard confidentiality arrangements.

  • Aggregated or De-identified Data. We may share aggregated and/or anonymized data with others for their own uses.


We maintain administrative, technical and physical safeguards designed to protect the personal information we maintain against unauthorized access or disclosure. No system can be completely secure. Therefore, although we take steps to secure your information, we cannot guarantee that your information, searches, or other communication will always remain secure. You are responsible for all activity on the Platform relating to any of your blockchain network addresses and/or cryptocurrency wallets.

Age Limitations

To the extent prohibited by applicable law, we do not allow the use of our Services and Sites by anyone younger than the legal age in the jurisdiction in which the user resides. If you learn that anyone younger than the legal age has unlawfully provided us with personal data, please contact us at and we will take steps to delete such information, close any such accounts, and, to the extent possible, prevent the user from continuing to use our Services.

Changes to This Policy

If we make any changes, we will change the Last Updated date above. We encourage you to review this Policy to stay informed. If we make material changes, we will provide additional notice, such as via the email specified in your account or through the Services or Sites.

Online Tracking Opt-out Guide

Like many companies online, we use services provided by Google and other companies that use tracking technology. These services rely on tracking technologies such as cookies and web beacons to collect directly from your device information about your browsing activities, your interactions with websites, and the device you are using to connect to the Internet. There are several ways to opt out of having your online activity and device data collected through these services.

We have summarized below:

  • Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings.

  • Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit the use of the advertising ID associated with your mobile device for interest-based advertising purposes. Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features.

Additional Disclosure for Our Consumers and Customers

This Additional Disclosure governs our collection, use and sharing of personal information that users provide to us to initiate or complete the process of interacting with the Platform. To the extent there are conflicting provisions between this Additional Disclosure and other sections of the Privacy Policy, the Additional Disclosure will govern.

The types of personal information we collect and share can include:

  • Contact details

  • Transaction history

  • Cryptocurrency balances and wallets when you are no longer our customer, we continue to share your information as described in this notice.

Reasons We Can Share Your Personal Information

We need to share users' personal information to operate certain aspects of the Platform and our business. Below, whether we share your personal information, the reasons we share your personal information and whether you can limit this sharing

  • We share users' personal information for our everyday business purposes, such as processing and matching your orders and responding to court orders and legal investigations. You cannot limit our sharing of this information.

  • We share users' personal information for our marketing purposes, such as to offer our products and services to you. You cannot limit our sharing of this information.

  • We do not share users' personal information for joint marketing with financial companies.

  • We do not share users' personal information for our affiliates' everyday business purposes.

  • We do not share users' personal information for our affiliates to market to you.

  • We do not share users' personal information for nonaffiliates to market to you.

"Affiliates" refer to companies related by common ownership or control; "nonaffiliates" refer to companies not related by common ownership or control; and "joint marketing" refers to a formal agreement between nonaffiliated financial companies that together market financial products or services to you.

How Does GMP Protect My Personal Information?

To protect your personal information from unauthorized access and use, we use security measures that comply with applicable law. These measures include computer safeguards and secured files and buildings.

How Does GMP Collect My Personal Information?

We collect your personal information, for example, when you deposit Digital Assets in the Platform, make transactions using the Platform, or withdraw Digital Assets from the Platform. We may also collect your personal information from other companies.

Contact Us

Please contact us if you have any questions about this Policy or if you are seeking to exercise any of your statutory rights. Subject to applicable laws, we will respond within a reasonable timeframe. You may contact us at

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